Posts Tagged ‘ Kinetic PR ’

#newsrw – Conference from a distance

A number of people on my Twitter friends list attended the recent news:rewired event on the ‘nouveau niche’.  Having not attended the conference myself, my views are taken from the news: rewired website, blog posts and Twitter comments and hashtag #newsrw.

So, for the sake of brevity, two observations to make.

The first: no longer is it necessary to attend a conference, awards ceremony or event in order to find out what was said.

The second: the media landscape has changed and there is no turning back.

From the Fresh PR Awards earlier this year to a social media conference at Birmingham City University, Twitter has been used to create a feeling of being part of the group, to promote the event, to record the learnings and to stimulate debate.  And, these are just two of the many events which have made use of the #hashtag phenomenon.

So, is it still worth paying to attend awards, conferences and events?  When someone will post the information online afterwards anyway?  And, when you can feel part of the community by commenting on the hashtag thread?

I’d argue yes.  Without the attendance and the funding support, these events won’t happen.  And, without the events to stimulate the discussions, fewer people are likely to get involved.  And, possibly, the industry (media, PR, comms, marketing, conversation) will not progress as quickly as their end customers and target audiences.

The second observation – that the media landscape has chnaged with no turning back – actually comes from a number of sources.  This blog by Business Desk editor Marc Reeves, a CIPR Midlands event attended with Birmingham Post editor Alun Thorne, and repeated conversations with Kinetic clients and others in the PR industry.

Marc argues – within the conference theme of ‘niche’ – that outlets which provide people with news and comment must truly understand their audience and must integrate thinking and offering around the content which is provided.  He suggests that the media landscape has changed because the end consumer of ‘news’ no longer has to rely on the package he/she is given but can ‘pick and mix’ their own content from a variety of sources.

Not so different from Alun’s comments on the future of regional and national print media.  For these titles to survive, they must understand their audience and provide them with the integrated content – free and paid-for as well as print, online, multimedia, etc – that they want.

Both suggest that advertising should form part of that integrated offering and that media outlets must get better at ‘selling’ a whole package which provides the audience – who could be readers, advertisers, providers of news stories, and competitors all in one – with what they need.  In marketing speak, it is all about delivering customer value.

And the role for us as PR consultants?

To explain this changing landscape to our clients, to help them navigate through the world of integrated communications, and to support the media outlets – whether online, broadcast or print – which are truly delivering that customer value.  And, that means understanding and embracing what the different platforms have to offer in terms of editorial, advertising and engagement opportunities.

Managing Professional Communications Agencies

One of the major differences of the last year at work has been the step up from doing PR to managing a business.

While I am not MD and not ultimately financially or legally responsible, I have been given a fantastic opportunity to sink my teeth in and learn more about budgeting – time and money, people and resource management, business development and strategic planning.

This has tied in quite nicely with my studies on the CIM Professional Diploma in Marketing – which have focused on the more practical applications of managing campaigns and teams.

Along the way, I was given a copy of Neil Backwith’s ‘Managing Professional Communications Agencies’.  Now, while I must confess I’ve not yeat had the time to read the book cover to cover (something for the summer!), what I have read has been incredibly interesting and thought-provoking.

The main focus of the book is about increasing the profitability of the business – and Backwith says this can be done by focusing on the needs of the client and being stricter with time measurement and allocation.  All relatively straightforward stuff in theory.

But, the PR industry has a horrendous problem with overservicing and Kinetic is just as guilty as any other agency.  We want to do the best possible job for our clients and give them what they want – so we spend longer than we should on the little things that add value – sometimes to the detriment of the bigger things which make the most difference.

Backwith also argues that a lot of time gets mis-recorded.  For example, time spent taking a client out for coffee just to catch up and monitor the campaign relationship should go down as investment time rather than being allocated to that client account – you wouldn’t bill the client for a health check on the relationship that is benefiting you, so why record it as such.

I’m hoping over the next few months to really digest Backwith’s thoughts and look at how best they can be implemented.  This isn’t just about an academic exercise to add another book to the bibliography of my project.  I’d actually like to see how studying a professional qualification and making use of the resources can make a real difference to the way we do business.

Quality management – CIM managing marketing

When signing up for the CIM Professional Diploma, I was particularly interested in the management elements of the course.  Having looked at tactics and strategy in the CIPR Advanced Certificate and Diploma, I wanted to see how that would fit into the bigger picture of actually making things happen.

My main reason for wanting to do the CIM qualifications was to develop a greater understanding of how the work we do as PR/comms consultants fits into the wider remit of the marketing department within the organisations we represent.

What I had not thought about was the fact that quality management and HR would form such a big part of either my developing role at work or the academic learning.  But, it seems, quality management and HR knowledge and skills are actually vitally important for the management of PR/comms/marketing campaigns and departments/consultancies.

So, for the next month, I will be immersing myself in the quality management side of things to get us ready for our PRCA CMS audit at the end of May and to hand in my CIM assignment on quality management in marketing teams in early June.

Kinetic PR blogs – 2010

Click on the titles to read the full posts…

£1 billion and counting: sustainable communications in the snow, 6 January 2010

Business groups like the Federation of Small Businesses and the Forum of Private Business have warned that the economic cost of absenteeism this week because of the snow could reach £2 billion. It was estimated that 10% of the 30-million strong workforce couldn’t get in to work yesterday and the figure is a lot higher today…

Can you trust a PR person as far as you can throw them?, 29 January 2010

According to a recent survey by PRmoment, PR is seen as the least untrustworthy profession by the general public.

Take a while to think about that sentence.

Then take a look at the other professions being measured – bankers, journalists, politicians and estate agents.

With the way that these professions have been pilloried in the last year, you’d hope that PR came out on top!..

Reputation can be down to experiences outside your control, 23 March 2010

We’re working on a number of new business opportunities in the leisure and tourism sector at the moment. As part of that, we were fortunate enough to be given the opportunity to spend 24 hours in Cornwall a few weeks’ ago…

Kinetic PR blogs – 2009

Click on the titles to read the full post…

How do you evaluate the black arts?, 9 January, 2009

I’d like to share with you how I spent my free time in December and over the Christmas break. While I did spend some fantastic time with friends and family, the majority of my time was spent researching and writing essays for the CIPR Diploma

Should PR tell the truth?, 13 March 2009

Long has it been in the making but I promised in my last blog that my next stop would be ‘churnalism’.

The question of public relations’ influence on the media is longstanding. While there have been people reporting the news, there have also been people seeking to influence the way in which it is reported to their own gain.

But, what are the ethical implications on those of us who report the news and those of us who seek to influence it?…

When does social networking go too far?, 17 March 2009

At Kinetic, we are all still relatively new to the social media game. We now all have Linked In profiles – although some need more information inputting than others…

Do you have clarity of purpose?, 24 March 2009

I have recently had the uncomfortable experience of trying to sell myself. If you think writing a CV is hard work then try putting yourself forward for an award – BYPY 2009 in case you are interested (shortlisted to the last three in the communications category)…

Education and the future of the PR industry, 8 July 2009

Two (linked) reasons for this blog… or three if you count James prodding me into it (welcome to Kinetic!).

  1. I’ve just had a week out of the office working on the final project for my CIPR Diploma – studying part-time and working full-time is hard work!
  2. My project centres round the value, in the PR employment market, of PR-specific education…

The importance of staying on message, 14 August 2009

There are hundreds, if not thousands, of examples in recent times of where failing to tow the party line or coming off message have damaged a brand – Gerald Ratner and his “crap” sherry decanters, David Shepherd remarking that Topman’s target market was “hooligans or whatever” and Matt Barrett of Barclaycard who revealed he had advised his children never to get a credit card…

Just because you’ve always done it that way doesn’t mean you should keep doing it, 11 September 2009

This blog is inspired by hearing the same sentiment echoed twice in the last couple of weeks.
First, by David Grove of Grove Industries at a speaker lunch organised by Birmingham Future. Mr Grove was making the point that sometimes the best companies in which to invest, buy or work with are those with a disengaged and disinterested management.

He argues that it is by changing thinking and introducing change you can improve efficiency, effectiveness and engagement…

Education and the future of the PR industry: take two, 16 October 2009

Not sure how many of you will remember back to July this year and my submission date for the CIPR Diploma. Well, results have now come through and, to my relief, I have passed. All the stress was worth it!..

One month on from Snowdon!, 24 November 2009

So, a month on from our epic climb of Snowdon (and the 16 hour team-building day that went with it!), what is the lasting legacy? Other than the fact my toenails – which have gone through purple, black, green and yellow – are now about to fall off!..

Is PR dead?, 27 November 2009

So, is PR in its traditional perceived form dead? Not a loaded question in the slightest! Three things have got me thinking about this – completing the CIPR Diploma, climbing Snowdon, and starting on the CIM Diploma

Recruitment and diversity in the PR industry, 1 December 2009

I recently attended an Employer Engagement event at Birmingham City University. This entailed three hours of ‘speed dating’ with over 40 students from the university studying PR, advertising, business studies and psychology…

What Tiger Woods should have known about crisis and issues PR, 16 December 2009

If you’ve not yet caught up then take a look at the BBC and track back through all of the links – sponsorship deals falling away, mistresses coming out of the woodwork and a fairly bizarre crash outside his house in Florida two weeks ago…